FAQs

1) How does the buying process work?

It’s very easy and convenient. You can use this website to buy our products from anywhere in the world at any time. Browse the products you’re interested in, read the product descriptions which explain the benefits and how to measure your dog to find the right size, then simply add the items to your cart and check out. We’ll handle the rest and ship your order to you as quickly as possible!

2) How do the wraps and braces work?

We use a special type of neoprene designed to provide strong physical support to the targeted body area. This support not only helps position muscles correctly, but also increases the temperature of muscles and joints.

Additional benefits include:

  • Reduction in collagen synthesis

  • Increased blood flow

  • Enhanced elastin production

  • Improved metabolism

3) Which size do I need?

Each product page includes a sizing guide. Simply use a measuring tape to measure your dog, then refer to the guide to choose the correct size.

4) How long does shipping take?

We always aim to deliver your order as fast as possible!

  • Express shipping: 1–3 business days

  • Postal service: 4–8 business days
    Sometimes it may arrive even faster, though delays can occur in rare cases. We’ll always keep you updated on your shipment status.

5) Where are the products manufactured?

All our products are handmade and manufactured in-house. Our headquarters is located near Vienna. We offer 24–48 hour shipping to the US and UK. To learn more about our orthopedic parent company, Kerkoc, visit: https://www.kerkoc.com

6) Are you qualified to produce products that are vital for a dog's health?

Absolutely. Kerkoc has been producing orthopedic products for over 75 years. We’re one of the leading companies in this field, and you can rely fully on our expertise and experience. We only offer products that are developed with your dog’s health in mind.

7) Why are all of our products dark in color?

Our products are intentionally dark to keep them simple and to avoid drawing unnecessary attention. We believe the focus should always remain on the dog — not the support product.

8) Do you have products for other animals?

Currently, we’re focused exclusively on dogs. However, we do have plans to introduce products for other animals in the near future!

9) Any other questions?

If you have any further questions, feel free to email us at:
info@[yourbrand].com
We're happy to help and provide any additional information you need!